Effective Date: 01/01/2025

Welcome to The Silver Palace (www.thesilverpalace.ps). By using our website, you agree to the following Terms & Conditions. If you do not agree, please do not use our website.

1. General Terms

• These Terms govern your use of our website and services.
• We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting.
• Your continued use of our website means you accept the latest version of these Terms.

2. Orders & Payments

• Order Confirmation: Once an order is placed, you will receive an email confirmation.
• Payment Methods: We accept the following payment methods:
  • Lahza by Bank of Palestine – A fast, secure, and convenient way to pay using your credit card.
  • Cash on Delivery – Pay in cash when the order is delivered to your address.
• Pricing: Prices are listed in the local currency and may be subject to change without notice.
• Order Cancellation: We reserve the right to cancel an order due to stock issues, payment failures, or suspected fraud.

3. Shipping & Delivery

• Processing Time: Orders are processed within [insert time frame] business days.
• Shipping Fees: Shipping costs vary based on location and order size.
• Delays: We are not responsible for shipping delays caused by third-party couriers or customs.
• Lost/Damaged Packages: If a package is lost or damaged during transit, please contact us within 7 days of delivery.

4. User Conduct & Website Use

• You must not use our website for fraudulent, illegal, or unauthorized activities.
• Unauthorized use, including hacking, data scraping, or modifying website content, is strictly prohibited.
• We reserve the right to ban users who violate these Terms.

5. Intellectual Property

• All content on www.thesilverpalace.ps, including images, logos, and product descriptions, is the property of The Silver Palace.
• You may not copy, reproduce, or distribute our content without written permission.

6. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from website use or product purchases.
• We do not guarantee uninterrupted or error-free website access.
• Your use of our website is at your own risk.

7. Governing Law

• These Terms are governed by the laws of Palestine.
• Any disputes shall be resolved in the courts of Palestine.

8. Privacy & Data Protection

• Your use of the website is also governed by our Privacy Policy. Please review the policy to understand how we collect, use, and protect your personal information.

9. Account Creation

• If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and all activities under your account.
• You agree to notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

10. Third-Party Links & Content

• Our website may contain links to third-party websites that are not owned or controlled by The Silver Palace.
• We are not responsible for the content, privacy policies, or practices of any third-party sites.

11. Force Majeure

• We are not liable for any delay or failure to perform under these Terms due to causes beyond our control, including but not limited to natural disasters, strikes, technical failures, or other unforeseen events.

12. Refund & Return Policy

• For information on returns, exchanges, and refunds, please refer to our separate Return & Refund Policy available on our website.

13. Changes to Terms

• We may update these Terms from time to time. Any changes will be posted on this page with the updated Effective Date. It is your responsibility to review these Terms periodically. Continued use of the website after any changes signifies your acceptance of the new Terms.

14. Contact Information

For any questions about these Terms, contact us at:

Email: info@thesilverpalace.ps
Website: www.thesilverpalace.ps