Effective Date: 01/01/2025

Welcome to The Silver Palace (www.thesilverpalace.ps). Your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information: Name, email, phone number, billing/shipping address, and payment details.
  • Account Information: Login credentials, order history, and preferences if you create an account.
  • Browsing Data: IP address, browser type, device information, and interaction with our website.
  • Cookies & Tracking Technologies: To enhance your shopping experience and analyze website performance.

2. How We Use Your Information

We collect and use your information for the following purposes:

  • Order Processing: To fulfill purchases, process payments, and provide customer support.
  • Marketing & Communications: To send promotions, newsletters, and important updates (you can opt out anytime).
  • Website Improvement: To enhance functionality, security, and user experience.
  • Legal & Security Compliance: To prevent fraud, enforce our policies, and comply with applicable laws.

3. How We Protect Your Information

We take reasonable security measures to protect your personal data, including:

  • Secure Payment Processing – We use encrypted transactions to ensure safe payments.
  • Data Encryption & Access Control – Only authorized personnel can access your information.
  • Regular Security Audits – We monitor and update our systems to prevent security breaches.

However, no system is 100% secure. By using our website, you acknowledge that online data transmission carries inherent risks.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share data only when necessary:

  • With Service Providers – Payment processors, shipping companies, and IT support for business operations.
  • With Legal Authorities – When required by law, to prevent fraud, or to protect our rights.
  • With Business Transfers – If The Silver Palace undergoes a sale or merger, your data may be transferred to the new entity.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience, personalize content, and analyze site traffic. You can manage your cookie preferences through your browser settings.

6. Your Rights & Choices

You have the right to:

  • Access & Update your personal information.
  • Request Data Deletion (except for data we must keep for legal reasons).
  • Opt Out of marketing communications.
  • Request a Copy of the data we store about you.

To exercise these rights, contact us at info@thesilverpalace.ps.

7. Third-Party Links & External Websites

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. Please review their policies before providing personal information.

8. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.

9. Liability Limitation

We take reasonable measures to secure your data, but we are not responsible for:

  • Unauthorized access due to hacking, data breaches, or other cyber threats.
  • Issues arising from third-party services we use (e.g., payment gateways).
  • User negligence in securing their login credentials.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our website after changes means you accept the revised policy.

11. Contact Us

For questions, concerns, or data requests, contact us at:

The Silver Palace
Email: info@thesilverpalace.ps
Website: www.thesilverpalace.ps