General Questions
1. What is The Silver Palace?
The Silver Palace is a jewelry store specializing in high-quality gold, silver, and diamond jewelry, offering a variety of unique and custom designs.
2. Where is The Silver Palace located?
We are based in Palestine. Contact us for more details about our store and operations.
3. Do you have a physical store?
Yes, we operate both online and offline. You can visit us or shop through our Instagram store.
Orders & Shipping
4. How can I place an order?
You can place an order through our Website.
5. Do you ship internationally?
Unfortunately, we are currently working only in Palestine.
6. How long does shipping take?
Delivery time depends on your location. We will provide an estimated time once your order is placed.
Products & Customization
7. Do you offer custom jewelry designs?
Yes! We can create custom gold, silver, and diamond jewelry based on your preferences. Contact us to discuss your design.
8. Are your products real silver, gold, and diamonds?
Yes, we use high-quality sterling silver, gold, and natural diamonds in all our products.
9. Does sterling silver oxidize?
Yes, sterling silver can oxidize over time, causing it to darken. This is a natural reaction to air, moisture, and chemicals.
10. How can I prevent or clean oxidation on sterling silver?
- Store your silver jewelry in an airtight bag when not in use.
- Avoid exposure to water, perfumes, and chemicals.
- Clean it regularly with a silver polishing cloth or a mixture of baking soda and water.
Payments & Returns
11. What payment methods do you accept?
We accept:
Credit cards (Visa, MasterCard, etc.)
Cash on arrival
12. Do you offer returns or exchanges?
We accept returns/exchanges within a certain period if the item is unworn and in its original condition. Custom orders are non-refundable.
13. What if my order arrives damaged?
If your order is damaged upon arrival, contact us immediately with photos, and we will assist you with a replacement or refund.
Contact Us
14. How can I reach you?
You can contact us Here.